Focus Group Logistics Limited, trading as Focus Logistics (we or us), are registered in England and Wales under company number 06186008 and have our registered office at Gable House, 40 High Street, Rickmansworth, Hertfordshire, England, WD3 1EH.
1.1 We are committed to protecting and respecting your privacy. This transparency notice sets out the basis on which any personal data we collect via our website at https://www.focuslogistics.co.uk/ (our site), or otherwise during our relationship with you, will be processed by us.
1.2 This transparency notice applies to: visitors to our site who do not register as well as those who do; any customers who purchase our services from us; and all individual consultants, contractors and service providers who provide services to our business (“you”).
1.3 We are a data controller. This means that we are responsible for deciding how we hold and use personal information about you, and for explaining this clearly to you.
1.4 Please read this transparency notice carefully to understand what we do with your personal information and what rights you have in relation to our activities.
1.5 We may update this notice from time to time. Please check our site regularly for updates.
2.1 Personal data, or personal information, means any information relating to an individual from which that person can be identified. There are special categories of more sensitive personal information which require a higher level of protection (see further at section 4, below).
2.2 We will only use your personal information when the law allows us to. Our principle lawful basis for processing is set out in the table below. However, some of our grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
2.3 We may only rely on our legitimate interests (or those of a third party) to process your personal information, if your interests and fundamental rights do not override those interests. Where we rely on legitimate interests for our processing, we have set out the relevant interest, below.
2.4 We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
2.5 Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.
| INFORMATION | HOW WE USE YOUR INFORMATION | HOW OUR USE COMPLIES WITH THE LAW |
| We collect your name, address and contact details (including email). | To provide you with services. Where we are permitted to do so, to provide you with information and updates about the services we offer. | This information is necessary to enter and to perform the contract between us. With your consent (where applicable) otherwise for the legitimate interest of promoting our business, provided that you have not asked us to stop sending you marketing. Where we rely on our legitimate interests we do so as long as our interests do not disproportionately intrude on your privacy. |
| Direct Debit or other payment information. | To enable us to reference your payment to your account. | Because it is necessary to perform the contract we have agreed with you. |
| The content of any messages you send us. | To enable us to respond to your queries. | For our legitimate interest of managing and improving our business. |
| Feedback you provide to us on our services. | To review and improve our services. | Such processing is necessary for the legitimate interest of managing our business and improving our services. |
| For corporate clients and prospective clients, we collect the name, job title and business contact information of your individual employees and other representatives. | To provide our services. | This information is necessary to enter and to perform the contract between us and our client. |
4.1 Special category data is personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; genetic or biometric data processed for the purpose of uniquely identifying a natural person; data concerning health or data concerning a natural person’s sex life or sexual orientation; data concerning criminal offences.
4.2 We do not process special category data as part of our usual course of business.
4.3 If we are required to process special category data about you we may do so:
5.1 We share your personal information with third party designers (Rapidz) and internet hosts (Hearts Internet) and other service providers to the extent necessary to provide our services.
5.2 We share your information with other third parties as follows:
5.3 If you object to our sharing or continuing to use your personal data with any specific third party please contact us at info@focuslogistics.co.uk.
5.4 We share your data with third-party service providers, such as our website host server, IT support and maintenance service, cloud storage provider and email exchange server and other businesses that provide certain services on our behalf. All of our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes.
6.1 You are required to provide the personal information set out in section 1 of the table. If you fail to provide certain information when requested, we will not be able to provide our services to you.
7 Automated decision-making
7.1 Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.
7.2 We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
8.1 We have put in place: (a) appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed; and (b) procedures to deal with any suspected data security breach, and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
8.2 Any personal information that you submit to us will be held on secure servers, based within the European Economic Area (EEA).
8.3 If we are required to transfer information outside the EEA, we have put in place the appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection.
9.1 We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
9.2 Where a minimum retention period is required by law (such as retaining records for HMRC purposes) we comply with that minimum period plus up to 12 months to allow time for us to anonymise or delete information in accordance with our internal data management processes.
9.3 Emails are kept for up to 5 years on our back-up email exchange server. 9.4 Information relating to our contract with Customers, including payment data, may be retained for up to 7 years after termination of the contract to allow us to meet our legal obligations in relation to our accounting records.
10.1 You have the following rights:
10.2 If we delete your personal information or restrict our use of it, we will not be able to provide our services to you.
10.3 If you want to exercise any of your rights, please contact info@focuslogistics.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).
11.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
11.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
11.3 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
11.4 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. We only use strictly necessary and navigational cookies. Google Analytics:
11.5 We also use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate visitors’ use of our site.
11.6 For more information on Google Analytics please go to https://www.google.com/analytics/analytics/#?modal_active=none.